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We're always here for you
Nobody wants to experience an ‘ordinary’ retirement; and we hope the rest of your journey is as extraordinary as you want it to be.
However, you're bound to have questions from time to time, and you're in the perfect place to get the help you need.
Your guide to all things more2life
There's a guide packed with useful information which could come in handy now you've got your more2life lifetime mortgage.It answers common queries and lets you know how to get in touch in various scenarios throughout the life of your loan, such as requesting to port your lifetime mortgage, making a drawdown from your drawdown facility, making voluntary repayments and more. It also gives helpful tips and lets you know what happens when your loan comes to an end.
Download the guide
How to get in touch
Remember, important information about your lifetime mortgage is included in your offer documentation, which you will have received before you completed your loan with us. It contains important and useful information regarding repayments, drawdowns (if applicable), early repayment charges and early repayment charge exemptions, and any other features of your lifetime mortgage.
Drawdowns
If your lifetime mortgage comes with the ability to draw down cash as and when you need to, and you now want to access some of your cash, email us at [email protected] and a member of our team will get in touch.
If you have a drawdown facility and just have a question, you can still email us and we'll get you the help you need.
If you have a drawdown facility and just have a question, you can still email us and we'll get you the help you need.
Repayments
If you have a query about making a partial repayment, email [email protected] and a member of our team will be in touch. We also accept standing orders for regular partial repayments on all new plans.
If you have a query about repaying your lifetime mortgage early and in full, email [email protected]
If you have a query about repaying your lifetime mortgage early and in full, email [email protected]
Porting
If you're moving home after taking out a lifetime mortgage with us, you may be able to 'port' your lifetime mortgage to your new property, as long as it meets our lending criteria at the time of the move.
To enquire about porting a lifetime mortgage, email [email protected] and a member of the team will be in touch.
To enquire about porting a lifetime mortgage, email [email protected] and a member of the team will be in touch.
Further advances
If you think you might want to increase your loan, or apply for a further advance, you will need to speak to a qualified equity release adviser before you can apply.
However, if you have any other queries, we will be more than happy to help.
However, if you have any other queries, we will be more than happy to help.
Still need help?
If you have a query which hasn't been answered yet, you can still get in touch.
You can email [email protected], or if you'd rather speak to someone, call us on 03454 150 150. However, our lines can sometimes get busy and you may have to wait a little while to speak to a member of our team.
You can email [email protected], or if you'd rather speak to someone, call us on 03454 150 150. However, our lines can sometimes get busy and you may have to wait a little while to speak to a member of our team.
A lifetime mortgage is a loan secured against your home. Equity release will reduce the value of your estate and may affect your entitlement to means-tested benefits.
