more2life – one of the UK’s largest equity release lenders – has announced that it is the first volume lender to introduce remote valuations across the majority of its product lines. This is following significant work with its funders and using the support of e.surv’s sophisticated desktop, data-rich approach
Keeping Customers Safe and Business Moving:
Advisers who are keen to offer clients access to Maximum Choice, Prime Choice, Tailored Choice and Capital Choice can now do so safe in the knowledge that a surveyor will not need to visit their potentially vulnerable clients at home in order for the case to progress.
All plans are valuation fee free but to facilitate lending during this challenging period and provide added consumer protections, additional temporary lending criteria have been introduced on some plans. While this varies by plan, this may mean restrictions on properties with flat roofs or with none standard construction as they can be harder to value. Advisers are urged to contact the more2life support teams if they have any queries.
Additional Support for Advisers:
As part of its support for advisers during the current crisis, more2life has also been actively working to upskilled its homebased operational teams and make changes to its fastpath portal to ensure it can process business as quickly and as smoothly as possible. Its online ‘Learning Lab’ also has a suite of new information and guidance designed to support advisers as they service customers remotely, including:
• Hints for homebased working
• Help on running effective telephone-based advice
• Ideas on how to keeping clients informed in a socially-distant world
• Tips to increase your website’s visibility (SEO)
Dave Harris, CEO of more2life, said:
“Having been monitoring the coronavirus situation carefully, it soon became clear that face to face valuations would simply not work in the world of social distancing and self-isolation. To help clients who are relying on the proceeds of equity release and support their advisers, we have been working closely with our funders to see how we can meet this challenge.
“We are therefore delighted to be in a positon to announce that we are now the first volume lender to be able to offer remote valuations across the majority of its product range. This is a hugely positive step for the industry and clearly illustrates that by working together, we can continue to serve our customers even in these exceptional circumstances.”
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