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Long term care usually means moving permanently into a care home. This is where 24 hour care is provided, and there is no plan to return home.
It does not include sheltered housing or accommodation with a warden.
If the customer, or in joint cases, the last remaining customer, permanently moves out of the property to live in long‑term care, we must be informed. When this happens, the lifetime mortgage will need to be repaid. Early repayment charges do not apply in this situation.
If you wish to inform us of your own, or your partner's move into long term care, or if you are notifying us on behalf of a more2life policyholder who is moving into long term care, please complete the below online form.
If a customer moves into long‑term care, we will need a letter from the care home confirming this. The letter must be on the care home’s official letter headed paper and signed with a wet (handwritten) signature by the care home manager. The letter must include:
You can send the letter to more2life by post or by email:
By post:
more2life
PO Box 1168
Preston
PR2 0GB
By email: [email protected]
If you need any help or are unsure about what to send, please contact us on 0800 294 5090. We are here to support you.
If a customer moves permanently into the care of relatives, we may still be able to waive any early repayment charges when the lifetime mortgage is repaid. This will be considered on a case‑by‑case basis.
In these cases, we will need a letter or medical report from the customer’s GP or medical specialist confirming their circumstances. The letter must be on official letter headed paper and signed with a wet (handwritten) signature by the GP or medical specialist. The letter/medical report must confirm:
You can send this by post or by email using the contact details shown above.
If you are acting on behalf of a customer, please send an original or verified copy of the following documents to more2life:
We will also need:
If you send us original documents, we will return them via Royal Mail delivery. For added security, we recommend you send documents by Special Delivery.
Once all documentation is received, we can start the process of redeeming the lifetime mortgage.
The lifetime mortgage is usually repaid using money from the sale of the property. However, if you or a family member would like to keep the property you can repay the lifetime mortgage using other funds instead. In most cases, this can be done without paying an early repayment charge.
Please be aware that interest will continue to accrue and compound on the outstanding balance until the lifetime mortgage is fully repaid.
If you have any questions or would like to talk through your options, please contact us 0800 294 5090. We are here to help.