We know that telling us about a loved one’s death or their move into long‑term care can be hard. Sorting out financial matters at the same time can make things feel even tougher. To help you, we’ve provided simple ways to get in touch and see what support is available. If you’d rather speak to someone, you can call our Account Servicing Team on 0800 294 5090.
Notify us of a bereavement
We’re very sorry for your loss. If you need to tell us about a loved one’s passing, we’re here to make the process as simple and respectful as possible. You can find helpful information and a secure online form to notify us here.
If a customer has moved into long‑term care permanently, please let us know. We’ll update our records and offer the support you need. You can find more details and a secure online form here.
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