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07.20

more2life Revives ‘Application-to-Offer’ Service Promise

Equity release lender, more2life, has today announced the return of its 14 working day service promise which will see the lender compensate customers with £500 if it takes longer than 14 working days to issue a loan offer from the date of application. 

The service will be offered to applications submitted from 20th July 2020 onwards for both physical and remote valuations. The 14 working day service promise, which originally launched in February 2020, was temporarily paused at the start of the nationwide lockdown due to the challenges facing the industry.
 

Service supported by technology

Through the fastpath portal, advisers can utilise the latest technology to make the equity release application much faster and more efficient. more2life has previously announced a record-breaking application-to-offer time (including valuation) of under three hours, which is thought to be the fastest of any lender in the equity release market. 

Earlier this year, more2life launched its service manifesto outlining its aims to support advisers with cutting-edge technology, a range of modern lending solutions, and relevant educational and support tools. The reintroduction of more2life’s 14 working day service promise reaffirms its ongoing commitment to supporting advisers through the application journey by giving them greater certainty about the timelines involved in applying for a loan. 

Stuart Wilson, Corporate Marketing Director at more2life, comments: 
“We know that advisers need to keep their clients appraised of how their application is progressing and part of this is setting realistic timelines.  So having overcome some of the logistical challenges we faced due to lockdown, we are delighted to announce the return of our service promise. 

“While lockdown is easing, we know that things have not returned to normal and we need to continue to focus on supporting advisers and helping them to in their mission to deliver a great service and outcome to their clients.  We have worked through our applications backlog and continue to focus on how we improve our offering so that advisers find it as easy as possible to work with us.”

Further details on more2life’s service promise can be found here. Back to newsroom
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This website is intended for intermediaries only and has not been approved for customer use. more2life Limited. Registered in England No 5390268. Registered Office: Baines House, 4 Midgery Court, Fulwood, Preston PR2 9ZH. more2life is authorised and regulated by the Financial Conduct Authority.