more2life launches SMS booking system with e.surv
Innovative equity release lender more2life has launched SMS text appointment booking In partnership with e.surv Chartered Surveyors, a first for the equity release market. Leveraging SMS functionality and sophisticated case management, the process enables customers to book valuation appointments at their convenience, speeding up the application to offer time.
Just five minutes after receiving the valuation instruction and if a mobile telephone number is provided, customers will receive an automated text message from e.surv, inviting them to book an appointment on a date and time to suit them. Not only does this reduce the length of the process by up to two hours, the system also provides a more personal way for property valuers to communicate with customers.
The launch follows a successful trial of the system with more2life customers, which saw up to a two day reduction in turnaround time when compared with appointments booked over the telephone and online.
Dave Harris, CEO at more2life said: “We are pleased to be working with e.surv in this first for the equity release market, this new system will increase efficiency by allowing customers to schedule appointments directly thus reducing the number of calls required to book appointments. This scheme is part of a continued programme of innovation for more2life, designed to make both the customers and the brokers experience smoother and less hassle.”
Caroline Ouseley, Strategic Relationship Manager at e.surv Chartered Surveyors said: “The development of SMS Self-booking is one of many e.surv initiatives designed to enhance the customer experience. We’re delighted to be working in partnership with more2life in this area, helping them to improve their speed to offer through superior data and market-leading technology.”
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Notes to Editors
For more information, please contact:
Director of Public Relations and Public Affairs
E-mail: [email protected]
E-mail: [email protected]
Hannah Polson, Taneesha Pawar
+44 (0)207 440 8672
Part of Key Group, more2life is one of the UK’s three largest equity release lenders with application levels reaching more than £1billion in 2018.
They offer a range of innovative equity release products with features that are tailored to help customers access their housing equity in a way which is best suited to their individual circumstances.
Constantly pushing for the later life market to evolve, more2life believes that a strong vibrant adviser community is vital to growing the sector and ensuring more older customers can access their equity in a safe sustainable manner.
A committed advice advocate, more2life supports advisers with a range of tools, on demand webinars and technological advancements focused on helping them to better service the evolving needs of their clients.
e.surv Chartered Surveyors is a subsidiary of LSL Property Services plc and e.surv Chartered Surveyrors is the UK’s largest and leading provider of residential surveying, valuation and property risk services. A subsidiary of LSL Property Services plc, the business employs of 600 RICS-registered valuers across the UK, offering combining national coverage with invaluable local expertise