From the day that the national lockdown was announced and onwards, we have remained committed to ensuring that your customers still have access to the financial help they need. We have never closed our doors to new business, and were the first equity release lender to adopt remote valuations so your customers could still proceed with their loans in line with government safety guidelines. We were then also the first equity release lender to reintroduce physical valuations, once it was safe to do so.
Physical valuations are still in operation, and are subject to satisfactory risk assessments and our valuation partners having the correct PPE (personal protective equipment) so that they can safely carry out a valuation of the client's property. However, remote valuations are still available for clients who are unable to undergo a physical valuation. In order to offer remote valuations, we've had to modify some criteria and introduce retentions on some plans. For all information regarding the criteria & process modifications made for remote valuations, please see our COVID-19 plan change document.
We have also extended the opening hours for our Adviser Support Team, who can be reached by phone on 03454 500 151, or by email, between 08:30 - 17:30, Monday to Friday. Your Business Development Managers are now also able to offer you virtual appointments, where they can discuss how they can help you grow your business, give marketing help and more. To find out who at more2life you should contact based on your query, please see our who to contact document.
From the start of the crisis to where we are today, we remain dedicated to communicating with you every step of the way, with transparency, clarity and speed. At the beginning of the crisis, we were communicating with all advisers sometimes twice daily. And now, we continue to send updates as and when we have them. Here at more2life, we always have your back.
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