The passing of a loved one is a devastating time and more2life understand that dealing with financial matters when grieving can be a confusing and unwanted affair.

That’s why we’ve created this guide below to support those affected by the passing of a loved one with an outstanding more2life lifetime mortgage and provide the answers you may be looking for during this difficult time.

When do I need to notify more2life?

We respectfully request to be informed upon the occurrence of an applicant passing, and it is at the passing (or entry into long term care) of the last remaining applicant that we will proceed with the redemption of the loan. If you have access to the offer pack, you can refer to the terms and conditions of the lifetime mortgage documentation for more information.

How do I notify you?

You can notify us via email [email protected] or by post to the address below, referencing the name and address of your loved one, plus their account number, if known. Or simply call 03454 150 150 for assistance. 

PO Box 1168

What else is needed?

In the first instance, with your notice, we’ll require an original or certified copy of the death certificate.

Following this, we will then require;
  • Certified or verified copy of the Grant of Probate (can be sent later if not obtained at the time)
  • Certified identification for the Executor.

Proof of identification for the Executor, or whomever with authority, will include a single valid Government-issued document with their full name, photograph, and either residential address or date of birth.

Any original or certified copies we receive will be returned to you as soon as possible and we recommend sending any original ID via Special Delivery only, for increased security.

If we don’t receive these documents on notification of the passing, a request will be sent reminding you of the documents needed. In the event of a passing, we maintain a duty of care over any data that is shared with us, to ensure this is kept secure and to take preventative measures against fraud.

What happens next?

After receiving all the correct documents, we’ll produce an account balance at the date of death which can be used to obtain a Grant of Probate, if not already provided. Once the Grand of Probate has been confirmed and collated with all other documents and identification, we can redeem the loan.

Does this apply to joint cases?

If you have taken out a joint lifetime mortgage, as a couple, we’ll still need to be informed following the first applicant passing away. At this time, we’ll require the original or a certified copy of the death certificate.

In the event of one applicant passing away, the last remaining applicant has the option to repay the loan early without incurring an early repayment charge. For more details on how to do this, please refer to your offer documents. Or to see if any additional fees apply, please refer to the tariff or charges document found in your offer pack.

Can the Executor repay the loan?

If the Executor of the Last Will & Testament wishes to avoid sale of the property, they may repay the loan themselves. Either the money used to repay the loan must be from a UK bank account, or the loan must be redeemed via a solicitor.

Still have questions?

If you still have questions, we'll be more than happy to help. Please call 03454 150 150 to speak to our customer support team.