By setting up a standing order you can make regular repayments without the fuss. To set up a standing order, please let us know by emailing [email protected] or calling 03454 150 150 with your account reference number and name.
If you use online banking, your bank will be able to set up your standing order online without needing to be sent any paperwork from yourself. If you don’t use online banking, we’ll be in touch to first confirm your identity and arrange for you to receive a standing order mandate for you to fill out and send to your bank.
Set up a standing order
If you wish to make a one-off repayment without setting up a standing order, you can do so by emailing a member of our team on [email protected] or calling 03454 150 150 and referencing your account number and name.
Please note that before we can accept a one-off repayment from yourself, we’ll first need to confirm your identity over the phone.
Make a repayment
Only someone with a Lasting Power of Attorney can make a repayment or set up a standing order on behalf of someone else. And we’ll also need to confirm their identity beforehand.
If you wish to make a repayment on behalf of someone else, please email [email protected] or call 03454 150 150 with proof of Lasting Power of Attorney or a Letter of Authority, and certified identification. A member of our customer service team will then be in touch.
Make a repayment on behalf of someone
With a more2life lifetime mortgage, you can pay up to 10% of your original loan amount each year without incurring an early repayment charge (ERC). However, in some circumstances you have the option to repay your lifetime mortgage in full without incurring an ERC.
For example, with our downsizing protection feature, if you move home in the future and your new property doesn’t meet our lending criteria, you can repay your loan in full without ERCs.
Alternatively, in the event of the joint applicant passing away or moving into long-term care, our early repayment charge exemption feature allows you to end your lifetime mortgage plan early and repay it in full if you wish.