What is the FCA's Consumer Duty?

The FCA’s Consumer Duty builds on the earlier Treating Customers Fairly framework but goes significantly further. It introduces a new overarching principle requiring firms to act to deliver good outcomes for their customers, not merely fair ones. This marks a meaningful shift in expectations: financial services firms must proactively anticipate consumer needs, prevent foreseeable harm, and support customers in making informed decisions.

The FCA’s Consumer Duty is one of the biggest changes to the financial services industry in years

At more2life, we believe that the FCA’S Consumer Duty is a positive step for consumers and for the
sector. It will drive high standards and ensure that consumers receive good outcomes and are able to
make informed decisions. We are committed to working with our distribution partners and industry
stakeholders to ensure that the Consumer Duty is implemented effectively and that consumers benefit
from it.

FCA website >

To meet the new rules, the FCA has outlined four key
outcomes firms are expected to deliver in relation to:

Product and
services

Offer products that meet
the needs of a defined target
market.

Price and
value

Ensure pricing reflects fair
value for the benefits
provided.

Consumer
understanding

Communicate clearly so
customers can make
informed decisions.

Consumer
support

Provide helpful, accessible
support when customers
need it.

more2life product information sheets

Here you can download product sheets for all of more2life’s lifetime mortgages. They outline everything you need to know about the products, so you can deliver the best possible outcome for your customers.
 

Apex
   Lump Sum
Apex Interest Reward
   Lump Sum
Flexi
 Drawdown Lump Sum
Flexi Interest Reward
   Lump Sum
Maxi
 Drawdown Lump Sum
Maxi Zero ERC
 Drawdown Lump Sum
Tailored
 Drawdown Lump Sum
Tailored Interest Reward
 Drawdown Lump Sum
Omni
   Lump Sum
Horizon
 Drawdown Lump Sum
Horizon Interest Reward
   Lump Sum

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